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Customer Reviews

Martin Harrison

Cannot fault the service team here, especially Jackie! I took my car in during COVID-19 lockdown with what I thought was one minor issue and it turned out to be a few major issues. They identified them all and got it fixed and constantly kept me updated as well as advising me on my warranty options. They saved me over £4 grand in repairs and I still cannot thank them enough. Not only will I be taking my car there from now on I will buy another car from them again with their dedication and service.

5 / 5

16 July 2020

Chris Davies

I've popped in a few times for parts. They are extremely fast at getting bits in, normally next day. Yesterday, I popped in for some service work/issues. I dealt with Jason and he was phenomenal. I had some issues with parking sensors and emissions. Instead just replacing the whole parking sensor (which I am sure most dealers would), he was able to source a small part that made the repair substantially cheaper. I will be going back there for my annual service and I suggest you do to.

5 / 5

02 August 2019

Andrew Burns

Thank you to Jackie and the team at Heritage Jaguar. Service and Mot on my XF today. Very pleasant to deal with a prestige company.

5 / 5

30 May 2020

Barry Crompton

Very happy with this dealership, Jackie is very helpful and polite. They always seem to do the right thing and I feel the are a company I can trust. It is a phalicy that dealers are always expensive, I find them fair and reasonable.

5 / 5

11 November 2019

Ken Parsons

Had an Mot on my jaguar today didn't want to take it in and wait so used the collection service. Car was collected at 8.30 I received an update by email and text car was delivered back by mid day superb service and excellent staff contact by phone and text 5 stars

5 / 5

11 August 2020

Scott Young

In both Sales purchasing my car I could not fault. And the excellent service I received by Jackie in the service dept I have found a Jaag dealership i can trust and use over 30 miles away but worth it as I don't have to use Listers Jaguar in Droitwich (only 3 miles away) as I would never use/set foot that pointless dealership. Thank you all again at Heritage Cheltenham great team and excellent service.

5 / 5

24 October 2019

Dr Shetty

I am very impressed with your service. It was easy to reschedule and on the day of the service it was straight forward and got a prompt service.

5 / 5

13 May 2020

Victoria Booty

We stumbled across Jaguar in Cheltenham today and asked for help. We were miles from home and had been waiting for 9 hours for roadside assistance which never came. We cannot describe sufficiently how wonderful the staff were. Not only did they prioritise our vehicle (Ben the mechanic is a credit to Jaguar) but they gave us coffee, kept us comfortable, allowed us to use their facilities and showed us the humanity that we needed after 24 hours without sleep and being let down by a popular national breakdown service. Thank you Jaguar Cheltenham. We think you're fab.

5 / 5

18 September 2019

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