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Customer Reviews

John Bollom Hutch

Went to another car dealer the same day looking for a new vehical. Dropped in on Jaguar Cheltenham on the way past just to look. It could not have been a more different experience from the first dealership. Phil and the team at Jaguar were unbelievably friendly and very helpful. Nothing was too much trouble. They made me realise that my dream car was by no means out of reach. They sorted everything out and it genuinely felt they did everything in my best interests. I am now the very proud owner of a gorgeous Jaguar xe. Something I never thought possible. Thanks Jaguar Cheltenham. See you for the next one!

5 / 5

17 July 2019

Victoria Booty

We stumbled across Jaguar in Cheltenham today and asked for help. We were miles from home and had been waiting for 9 hours for roadside assistance which never came. We cannot describe sufficiently how wonderful the staff were. Not only did they prioritise our vehicle (Ben the mechanic is a credit to Jaguar) but they gave us coffee, kept us comfortable, allowed us to use their facilities and showed us the humanity that we needed after 24 hours without sleep and being let down by a popular national breakdown service. Thank you Jaguar Cheltenham. We think you're fab.

5 / 5

18 September 2019

Jane Brannan

From start to finish a great experience. Very professional dealership. The personalised video of the car we liked. Greeted by very helpful reception staff. All questions answered. Not pushy. Even down to the smart showroom and smartly dressed staff. All round positive experience.

5 / 5

02 August 2019

Barry Crompton

Very happy with this dealership, Jackie is very helpful and polite. They always seem to do the right thing and I feel the are a company I can trust. It is a phalicy that dealers are always expensive, I find them fair and reasonable.

5 / 5

11 November 2019

Scott Young

In both Sales purchasing my car I could not fault. And the excellent service I received by Jackie in the service dept I have found a Jaag dealership i can trust and use over 30 miles away but worth it as I don't have to use Listers Jaguar in Droitwich (only 3 miles away) as I would never use/set foot that pointless dealership. Thank you all again at Heritage Cheltenham great team and excellent service.

5 / 5

24 October 2019

Chris Davies

I've popped in a few times for parts. They are extremely fast at getting bits in, normally next day. Yesterday, I popped in for some service work/issues. I dealt with Jason and he was phenomenal. I had some issues with parking sensors and emissions. Instead just replacing the whole parking sensor (which I am sure most dealers would), he was able to source a small part that made the repair substantially cheaper. I will be going back there for my annual service and I suggest you do to.

5 / 5

02 August 2019

John W

Excellent JLR Dealership. Very good with the All-Electric I-Pace as well. Staff are very polite and the whole experience of being in the showroom is relaxing.

5 / 5

02 August 2019

Carolyn Bieda

Fantastic service yesterday. I had a number of error messages came up on my XF whilst driving up to a funeral. My brother phoned for me to see if Heritage Jaguar could have a quick look at my car. I was only at the garage for 20 minutes, Richard the Service Manager sorted my car out within minutes and explained the error messages to me. The lovely receptionist knew who I was as soon as I walked into the dealership and made me tea. Absolutely 5 star service and exactly what I needed. Many thanks.

5 / 5

01 June 2019

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